We appreciate the chance to serve you and to provide you a most satisfying shopping experience. We look forward to your business, now and again in the future.
1. 100% Guaranteed Satisfaction: if you are not satisfied with your jewelry purchase, for any reason, we guarantee you a
prompt full refund within 30 days of purchase date. We do not charge restocking fees.
Returning an item is fast and easy.
2. Certified Safe and Secure Transaction: The PlatinumOvernight.com site carries certification of security. Your name, address and credit card information are 128-bit encrypted, which renders them invisible during the internet transfer. Our banking partners, Wells Fargo and Authorize.net are the industry leaders in secure online transactions.
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3. 100% Privacy Policy: We regard your privacy as a matter of serious respect. We will not share your name, email address or personal information with any outside party.
4. Independent Purchase Protection: We are a member of Square Trade, an independent arbitration site that is devoted to building trust between internet buyers and sellers. If you are not satisfied with your purchase or service from us, we are bound by their guidelines to satisfy your complaint.
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5. Zero Liability: You can shop confidently at PlatinumOvernight.com knowing that your credit card is protected. MasterCard, Visa and American Express provide protection against unauthorized use of your credit card for online purchases. Should any unauthorized use of your card occur, you'll pay nothing.
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6. Independent Appraisers Network: We encourage you to have your genuine gemstone rings appraised by a qualified independent third party for insurance purposes and for your own peace of mind. The American Society of Appraisers will provide you with a list of qualified gemologists in your area.
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7. Escrow Purchases: We subscribe to Escrow.com, a third party internet service that allows you to buy online without the fear of fraud. If you choose to make your purchase through Escrow.com, they will hold your funds in their account until you receive your ring and indicate online that you are satisfied with your purchase.
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Speak with a jewelry expert: when you contact customer service at PlatinumOvernight, you will be speaking with a qualified jewelery expert who actually works at our offices.
Your contact is empowered to answer your gemological questions, help you with website navigation, assist in completing a transaction or expedite your order on the spot.
Unlike other websites, we never use outside 800-number operators to answer our customer service lines. |
Easy, extended access to our personal help: we are available to answer your needs around the clock, and provide several options for your communication:
1. Direct Telephone Service: We are always available between 9 a.m. and 5 p.m. Pacific time, and often available as early as 6 a.m., and as late as 8 p.m. Our toll free customer service number is at 800-630-2686. If you don’t get an immediate live answer, press 18 to leave a voice message for our customer service department and they will return your call promptly, even on weekends.
2. Live Online Chat: you may contact our on-staff jewelry experts during daytime. This is especially helpful if you are having difficulty completing a transaction. To access live chat, click the icon at the top left of any page
3. Email Service: If you ask a question via email, we will usually respond within 3 hours and often respond within 15 minutes. When you send an email to our customer service it is actually received by our top 7 staff executives. You can be confident that your request will be handled promptly and professionally.
4. Fax Service: We are always available via fax at 800-630-2686.
